Refund policy

We want you in the piece, not stuck with it. Here's exactly how returns work.

30 days.
You have 30 days from delivery to request a return. Email hello@homs.clothing with your order number to start one. Items sent back without requesting a return first can't be accepted.

Condition.
The piece must come back unworn and unwashed, with the tags on, in its original packaging.

Made to order — and still returnable.
Every HOMS piece is printed when you order it. That does not remove your right to return it. Changed your mind, wrong size, didn't land the way you hoped — all returnable under the terms on this page.

Who pays return postage.

• Changed your mind, or ordered the wrong size — you cover return postage. We don't charge a restocking fee, and we refund the full price of the piece.
• Defective, misprinted, damaged in transit, or we sent the wrong item — that's on us. We pay return postage, or we simply replace it. Send a photo and we'll sort it without making you ship anything back where we can avoid it.

Refunds.
We'll tell you once we've received and inspected the return. If approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few days beyond that to post it. If more than 15 business days have passed since we approved your return and you still don't see it, email us.

Original shipping cost.
The shipping you paid on the original order isn't refunded on a change-of-mind return. It is refunded in full if the piece was defective or we shipped the wrong thing.

Exchanges.
We don't run direct exchanges — made-to-order means there's no shelf to swap from. Return the piece you have and place a new order for the one you want. That's genuinely the fastest route.

Cancellations.
Email us as soon as possible. If production hasn't started we'll cancel and refund in full. Once printing has begun we can't stop it, and the order becomes a standard return.

Damaged or missing on arrival.
Inspect your order when it lands. If it's defective, damaged, or the wrong item, contact us right away with a photo and we'll make it right.

European Union — 14-day cooling off.
If your order ships into the EU you may cancel or return it within 14 days of delivery for any reason and without justification, in addition to the terms above. The condition requirements still apply: unworn, unwashed, tags on, original packaging.

Gift cards are not returnable.

Any return question at all: hello@homs.clothing